Frequently asked questions

I'm not a professional photographer, can I use the presets?

Of course, you can. Most of our happiest customers are beginners, and all of our presets can give your photos a professional look with just one click. We recommend to set up the white balance and the overall exposure before applying the preset, which is something explained into detail in the video tutorial included in all the desktop collections.

How long can I use the presets?

Once purchased, you can use the presets as long as you want. Please, do not share the files with other people as it violates the terms of use.

The download link doesn't work

If using Gmail, make sure to access the download link through Safari or Chrome browser instead of the Gmail app.

Mobile: what do I need to open the files?

To open up the download link, you need to have a Zip extractor app and Lightroom downloaded on your phone.

Mobile & Desktop presets: how do I install the presets?

All the collections come with a detailed PDF installation guide.

I lost my download link

No worries! You can always email us at support@gabrielevincipresets.com Make sure to include your order number, full name, and email address used for the order. We will get back to you with your new download link.

If I changed my mind, can I get a refund?

Since the products are all instant digital downloads, we do not offer refunds. However, please feel free to get in touch with us so that we will try the best we can to keep you satisfied with our products.

How do I contact you?

The best way to contact us for a fast response is through our email support@gabrielevincipresets.com

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